Dear PizzaPizza: Did You Lose My Store?

Dear PizzaPizza,

Let me first state that I am a lover of pizza. Nothing exotic for me thanks, no pineapple or ham if you please, but a standard pepperoni, mushrooms and green peppers, or as we call it in Montreal ‘all dressed’ suits me just fine. On numerous occasions, usually a Friday, I have placed an order for just such a pizza that I will then pick up at the store located close to my home.

But I have a bone to pick with you; not a chicken bone, I’d write to KFC for that.

When placing my order for pick-up I call the number and select the option for English. So far, so good. When a person answers the call it is my understanding that they are not located here in Montreal. I often have a very difficult time explaining to them where the store is. Last evening the person had no idea what I was talking about; she could not find the store, nor the street on which it is situated – St. Catherine, a main Montreal street.

The map above is from your website and clearly shows the store I use. It took me about 30 seconds to find it. Why can’t the call centre folks do likewise? I have included a photo of the store from Google Maps for future reference.

Why is it that in this age of GPS and Google maps a store that I have been to many times seems to be elusive to the folks at your call centre? The store is static, it does not move from one week to the next, yet most Fridays I have to explain several times where it is before I can place my order?

Also, as I usually place the same order why can’t the call centre person look up my history? It is always for pick-up at the same place.

I hope to continue to enjoy your fine product, but I’d really like to avoid the all too frequent urban geography lesson that picking up my order entails.

DCMontreal – Deegan Charles Stubbs – is a Montreal writer born and raised who likes to establish balance and juxtapositions; a bit of this and a bit of that, a dash of Yin and a soupçon of Yang, some Peaks and an occasional Frean and maybe a bit of a sting in the tail! Please follow DCMontreal on Twitter and on Facebook, and add him on Google+