My wife ordered something that was to be delivered by UPS. Not surprisingly they attempted to make the delivery when we were out. No problem, they left a sticker indicating where we could pick up the package the next day. There is a UPS Store not far from our place that I assumed was the pick-up point, but I was wrong.
As I strolled along the street toward the UPS Store I checked the sticker and realize that this was not the spot. The Store has a 4100 address while the sticker had 1810 on the same street as the place I wanted. Okay, no problem, it was on my way to where I was going anyway, but I was curious as I could not picture another UPS Store in the area.
Along I meandered in the autumn sun enjoying a beautiful day all the while approaching the address on the sticker. As I was on the correct block I still could not fathom where I was headed and started to re-read the sticker in case I had made a mistake, or had the driver been wrong. Nope, all was clear.
When I arrived at 1810 I had to look long and hard to find the UPS decal on the door of what is essentially a pawn shop. I made my way in and found several people already in the small shop. Two staff were busy with customers buying and/or selling mostly electronic goods. So I waited. It was while I was biding my time that I noticed a handwritten sign that carried the message: UPS customers please wait. If you have any questions about the store please feel free to ask. I was going to take a photo, but not being all that brave and sensing this was not the kind of place that cameras would be welcomed, I gave it a miss.
In other words serving UPS clients, who evidently bring no monetary reward to the store, other than to drag people in, is second on the list after dealing with actual paying customers regardless of the order of arrival. A customer entering this little place after a UPS customer, but interested in buying an iPhone, is given priority.
I have never had any trouble with UPS (I did finally get the package), and I have always thought they have the very best toll-free number with 1-800-PICK-UPS but they really have to give some thought to the kind of place they send their clients to. With so many UPS Stores, why use third-party outlets at all?