I love newspapers. In fact, I am a news junkie in general but have always loved the local coverage of my world found in my local newspaper. In my case that is the Montreal Gazette.
I held out for a long time, but several years ago I gave in and switched to the epaper version. It was a bit cheaper, and I was assured of its arrival, unlike my hardcopy, the delivery of which was becoming erratic as the paper shifted from an army of kids on foot or bike to a lesser number of adults with cars.
… regardless of good old-fashioned hard copy or electronic epaper, it still has to be accessible to the reader
If your paper didn’t arrive at the usual time you could call an actual person who would explain the reason – a press issue, or a sick delivery kid – and then make sure you received your paper soon with apologies. Sadly that is not the case with epaper problems. As the photo above shows, the Montreal Gazette epaper has been unavailable for two days. No problem I thought, I’ll just contact them using the handy email address they provide. In no time at all, I got a reply: “Thank you for contacting Montreal Gazette ePaper and Digital Access Support. We have received your request and a representative will follow up with you within the next 3 to 4 business days, Monday to Friday.”
Do they not grasp the concept of news? It’s all about timeliness?
Do they not grasp the concept of news? It’s all about timeliness?. People are often surprised that I still subscribe to a daily newspaper, but I like the local angle it provides, even if I can no longer fold it and put it in my jacket pocket. The content is the same, whether electronic or not. But, by the same token, regardless of good old-fashioned hard copy or electronic epaper, it still has to be accessible to the reader.
I’m sure my inability to access these two days (and counting) editions will be reflected in my monthly bill!!