In the very early days of the COVID-19 pandemic my wife and I, like millions of others, went in search of hand sanitizer and latex gloves. Given the great demand, there were none to be found anywhere.
But, it is 2020 and we do live in an ever-growing online world, so we took to the smart box. On Walmart’s Canadian site we were able to place an order for both hand sanitizer (at a fairly exorbitant price) and appropriate gloves. The order was accepted, packed, and shipped. At which point my wife’s credit card was charged.
Fine and dandy.
We are reasonable folks; we understood it would take a bit longer to receive our goods under the current circumstances. Volume is no doubt many times what it usually is. That was three months ago and still no delivery. But it gets worse.
Local stores are now once again stocked with hand sanitizer and gloves. We no longer need the items we ordered that never arrived, we can buy them in person. An email to Walmart Canada customer service asking to cancel the order that never arrived and refund my wife’s credit card was sent.
Walmart Canada was quick to reply, taking pains to point out its goal of customer satisfaction. But as much as they would like to be of assistance, the order was shipped by a ‘third party’, and so it was now out of their hands. We placed the order that never arrived with Walmart Canada. Walmart Canada charged us for the order that never arrived. Yet Walmart Canada wants to download the problem to some other group with whom we have never knowingly dealt.
As far as I am concerned a ‘third party’ was a good night out as a university student. But now this concept has become the Internet shopping era’s version of ‘the cheque’s in the mail’ or ‘sorry, this is not my section’.
I have no doubt that if we can get in touch with the infamous third party they will pass the blame back to Walmart. Meanwhile, the order still has yet to arrive.
Did I mention our order hasn’t arrived?